This Privacy Policy outlines how INVIGENCE (“we”, “our”, or “us”) collects, uses, maintains, and shares personal information gathered from users (referred to as “Users”) of the INVIGENCE website (“Site”) and any services offered by INVIGENCE.
Personal Information We Collect
When Users visit the Site, we automatically collect certain information about their devices, including web browser details, IP addresses, time zones, and cookies installed on their devices. We also collect information about the specific web pages or products viewed, referral sources, and interaction patterns with the Site. This information is collected automatically and referred to as “Device Information”.
We gather Device Information using technologies such as cookies, log files, web beacons, tags, and pixels.
Additionally, when Users make purchases or attempt to do so through the Site, we collect certain information, including name, billing address, shipping address, payment details (such as credit card numbers), email address, and phone number. This information is referred to as “Order Information”.
In this Privacy Policy, “Personal Information” refers to both Device Information and Order Information.
How We Use Personal Information
We use the Order Information collected primarily to fulfill orders placed through the Site, including processing payments, arranging shipping, and providing invoices and order confirmations. Additionally, we use this information to communicate with Users and to screen orders for potential risk or fraud. We may also use Order Information, based on User preferences, to provide information or advertising about our products or services.
Device Information collected helps us screen for potential risk and fraud, improve and optimize the Site’s performance, and evaluate the effectiveness of marketing and advertising efforts.
Sharing Personal Information
INVIGENCE shares Personal Information with third-party service providers to assist in using Personal Information as described above. For example, we use Shopify to power our online store and Google Analytics to understand how Users interact with the Site. Personal Information may also be shared to comply with applicable laws and regulations or to respond to lawful requests for information.
Behavioral Advertising
We use Personal Information to provide Users with targeted advertisements or marketing communications believed to be of interest. Users can opt out of targeted advertising through various platforms such as Facebook and Google, or through the Digital Advertising Alliance’s opt-out portal.
User Rights
European residents have the right to access, correct, update, or delete Personal Information held by INVIGENCE. To exercise these rights or for any inquiries, Users may contact us using the information provided below.
Data Retention
Order Information is retained for record-keeping purposes unless Users request deletion.
Changes to the Privacy Policy
INVIGENCE may update this Privacy Policy periodically to reflect changes in practices or for operational, legal, or regulatory reasons.
Contact Information
For questions about our privacy practices, complaints, or to exercise User rights, please contact us via email at info@invigence.com or by mail using the details provided below:
INVIGENCE Mutay Building, 1st Floor Westlands Rd, Westlands P.O. Box 100315 – 00100 GPO Nairobi, Kenya